Introduction
pub444 ("pub444", "we", "us", "our") is committed to protecting the privacy and personal data of every player who registers and uses the pub444 platform at https://pub444.app. This Privacy Policy sets out how pub444 collects, processes, stores, discloses, and protects personal data in connection with the operation of our online casino and sports betting services in the Philippines.
pub444 operates under the Philippine Amusement and Gaming Corporation (PAGCOR) regulatory framework. Our data handling practices are designed to comply with the Republic Act No. 10173 — Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
By registering a pub444 account or using any of our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not consent, please do not register an account or use the pub444 platform.
Scope: This Privacy Policy applies to all personal data collected through the pub444 website, account registration process, KYC verification, payment transactions, game activity, customer support interactions, and any other channel through which pub444 receives personal data from Filipino players and other users.
Data Controller
pub444 acts as the Personal Information Controller (PIC) with respect to personal data collected from players and users of the pub444 platform, as defined under the Data Privacy Act of 2012. As PIC, pub444 determines the purposes and means of processing personal data in connection with its online gaming services.
Where pub444 engages third-party service providers — such as payment processors, game providers, identity verification services, and customer support platforms — those providers act as Personal Information Processors (PIPs) under written agreements that bind them to equivalent data protection obligations as required by the DPA.
pub444's designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Privacy Policy and the DPA. Players may contact the DPO for data privacy concerns at the contact details provided in Section 15 of this Policy.
Personal Data We Collect
pub444 collects the following categories of personal data in the course of providing its services to Filipino players:
| Data Category | Specific Data Items | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID type and number, photograph from ID document, selfie photograph | Registration, KYC Verification |
| Contact Data | Email address, Philippine mobile number | Registration |
| Account Data | Username, encrypted password, account tier, login history, session timestamps, device identifiers | Registration, Platform Use |
| Financial Data | GCash account reference, PayMaya account reference, BPI/BDO/Metrobank account details (masked), deposit and withdrawal transaction history, current wallet balance | Deposits, Withdrawals |
| Gaming Activity Data | Game titles played, wager amounts, win/loss records, session duration, bonus usage, sports betting selections | Platform Use |
| Technical Data | IP address, browser type and version, device type and operating system, screen resolution, referring URL, access timestamps | Automated Collection |
| Communications Data | Customer support chat and email transcripts, complaint records, responsible gaming request records | Support Interactions |
| Marketing Preferences | Communication consent status, preferred contact channel, promotion opt-in/opt-out history | Registration, Account Settings |
pub444 does not collect sensitive personal information as defined under the DPA (such as health data, sexual orientation, or political affiliation) except where voluntarily disclosed in the context of a responsible gaming self-exclusion request, in which case the disclosure is treated with heightened confidentiality.
How We Collect Personal Data
pub444 collects personal data through the following means:
- Direct submission: Data you provide when completing the pub444 registration form, submitting KYC documents, initiating financial transactions, contacting customer support, or responding to surveys or promotions.
- Automated collection: Technical data collected automatically when you access the pub444 platform, including IP address, device identifiers, browser information, and session activity data through server logs and session tracking technologies.
- Cookies and similar technologies: pub444 uses cookies and similar tracking technologies as described in Section 9 of this Policy. These may collect browsing behavior, session state, and preference data during your use of the pub444 platform.
- Payment processors: Financial transaction data including transaction references and confirmation statuses received from GCash, PayMaya, BPI, BDO, and Metrobank in connection with deposit and withdrawal processing.
- Identity verification providers: Where pub444 uses third-party KYC service providers to assist in verifying the authenticity of identity documents, those providers may return verification results and risk scores to pub444 in connection with your KYC submission.
- Game providers: Aggregated and individual game activity data from pub444's certified game providers, used to populate your account's gaming history and to calculate loyalty point awards.
Purposes of Processing & Legal Basis
pub444 processes personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:
- Account administration and service delivery — Processing is necessary for the performance of the contract between pub444 and the Player (i.e., the Terms and Conditions). This covers account creation, game access, wallet management, and customer support.
- Identity verification and KYC compliance — Processing is necessary to comply with pub444's legal obligations under PAGCOR regulations and applicable Philippine anti-money laundering laws (Republic Act No. 9160, as amended), which require identity verification of all players prior to withdrawal processing.
- Financial transaction processing — Processing is necessary to execute deposit and withdrawal instructions initiated by the Player and to maintain accurate financial records as required by applicable Philippine law.
- Fraud prevention, security, and anti-money laundering monitoring — Processing is necessary for compliance with Philippine legal obligations under the Anti-Money Laundering Act and PAGCOR guidelines, and for the legitimate interests of pub444 in preventing fraud, unauthorized account access, and financial crime.
- Responsible gaming compliance — Processing is required to comply with pub444's PAGCOR obligations to implement and enforce responsible gaming tools, including deposit limits, loss limits, session controls, and self-exclusion mechanisms.
- Platform improvement and analytics — Processing is based on pub444's legitimate interests in understanding how the platform is used by Filipino players in order to improve game selection, platform performance, and user experience. Analytical data is used in aggregated or pseudonymised form where possible.
- Marketing and promotional communications — Where you have provided consent, pub444 uses contact data to send promotional offers, bonus notifications, and platform updates. You may withdraw this consent at any time as described in Section 12.
- Legal proceedings and regulatory reporting — Processing is necessary to comply with legal obligations, respond to regulatory inquiries from PAGCOR and other Philippine government agencies, and to establish, exercise, or defend legal claims.
No automated decision-making: pub444 does not make solely automated decisions that produce legal or significant effects on Players without human review, except for automated game outcome determination (which is governed by certified RNG systems) and certain fraud-detection threshold alerts that are always reviewed by a human compliance officer before any account action is taken.
Data Sharing & Third-Party Disclosure
pub444 does not sell, rent, or trade personal data to any third party for commercial purposes. Personal data may be shared only in the following circumstances:
- Payment processors: Financial data is shared with GCash, PayMaya, BPI, BDO, and Metrobank solely to the extent necessary to process deposit and withdrawal transactions initiated by the Player.
- Game providers: Account identifiers and relevant session tokens are shared with certified game providers (such as PG Soft, Pragmatic Play, Jili, and Evolution Gaming) to enable authenticated game play. Game providers do not receive financial data beyond what is necessary to settle game outcomes within the pub444 wallet system.
- KYC and identity verification providers: Identity documents and verification requests may be shared with regulated third-party identity verification service providers for the purpose of KYC compliance. These providers are bound by data processing agreements with equivalent obligations under the DPA.
- PAGCOR and Philippine regulatory authorities: pub444 is obligated under PAGCOR regulations and Philippine law to disclose player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent authorities upon lawful demand or as part of mandatory reporting obligations.
- Law enforcement: pub444 may disclose personal data to the Philippine National Police, the National Bureau of Investigation, or other competent law enforcement agencies in response to valid legal process or where disclosure is necessary to prevent, detect, or prosecute criminal activity.
- Professional advisers: Personal data may be shared with pub444's legal counsel, auditors, and compliance consultants where disclosure is necessary for the provision of professional advice and is subject to applicable professional confidentiality obligations.
- Business transfers: In the event of a merger, acquisition, or transfer of pub444's business or assets, personal data held by pub444 may be transferred to the acquiring entity, subject to equivalent data protection obligations and notice to affected players as required by the DPA.
International transfers: Some of pub444's third-party game providers and technical infrastructure partners may process data outside the Philippines. Where such transfers occur, pub444 implements appropriate safeguards through data processing agreements requiring the recipient to apply data protection standards at least equivalent to those required by the DPA.
Data Retention
pub444 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations.
- Active account data: Retained for the duration of the Player's active account relationship with pub444.
- KYC and identity verification records: Retained for a minimum of five (5) years from the date of account closure or last transaction, as required under Philippine anti-money laundering regulations.
- Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, consistent with AMLC reporting obligations and Philippine accounting requirements.
- Gaming activity records: Retained for a minimum of three (3) years from the date of each session, for purposes of dispute resolution and regulatory compliance.
- Customer support communications: Retained for a minimum of two (2) years from the date of the relevant interaction.
- Marketing consent records: Retained until withdrawn plus one (1) year thereafter for compliance documentation purposes.
- Technical and log data: Retained for up to twelve (12) months in identifiable form; thereafter archived in anonymised or aggregated form for platform analytics.
Upon the expiry of the applicable retention period, pub444 will securely delete or anonymise personal data in accordance with its data disposal procedures. Where legal proceedings or regulatory investigations are ongoing, retention periods are extended until the matter is fully resolved.
Data Security
pub444 implements technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- Encryption in transit: All data transmitted between your device and pub444's servers is encrypted using Transport Layer Security (TLS) with a minimum of 256-bit encryption. This applies to login, account management, game sessions, and financial transactions.
- Encryption at rest: Sensitive personal data, including identity documents and financial records, is encrypted at rest in pub444's data storage systems using industry-standard encryption protocols.
- Password security: Player passwords are stored using one-way cryptographic hashing. pub444 staff cannot view or recover your account password.
- OTP authentication: Login from unrecognised devices requires one-time password (OTP) verification via your registered Philippine mobile number, providing an additional authentication layer against unauthorised access.
- Access controls: Internal access to personal data is restricted on a need-to-know basis. pub444 staff with access to player data are subject to confidentiality obligations and regular security training.
- Session management: Inactive sessions expire automatically. Players can view active sessions and remotely revoke access from unrecognised devices through the pub444 account security dashboard.
- Security monitoring: pub444 maintains security monitoring and intrusion detection systems. Suspected security incidents are investigated promptly and, where required by law, reported to the National Privacy Commission and affected players.
Your role in security: The security of your pub444 account also depends on how you handle your credentials. Use a strong, unique password. Enable OTP authentication. Never share your login details. Log out on shared devices. If you suspect your account has been compromised, contact pub444 support immediately.
Cookies & Tracking Technologies
pub444 uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help pub444 provide a functional and personalised experience. The types of cookies used by pub444 are as follows:
- Essential cookies: Required for the pub444 platform to function correctly. These cookies maintain your authenticated session, remember your login state, and enable secure communication with pub444's servers. These cannot be disabled without impairing platform functionality.
- Functional cookies: Used to remember your preferences, such as language settings and display preferences within the pub444 lobby, to provide a more consistent experience across sessions.
- Performance and analytics cookies: Used by pub444 to understand how the platform is used — including which games are most popular, navigation patterns, and load time metrics — in order to improve platform performance and user experience. Data collected via analytics cookies is processed in aggregated or pseudonymised form.
- Session state cookies: Used to maintain game session integrity and ensure that active game rounds and sports betting sessions are preserved correctly during your visit.
pub444 does not use advertising cookies to track your activity across third-party websites for the purpose of serving targeted advertising. You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the pub444 platform.
Your Data Subject Rights
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pub444. You may exercise these rights by contacting pub444's Data Protection Officer as described in Section 15:
Right to be Informed
The right to know what personal data pub444 collects, why it is collected, and how it is processed — as set out in this Privacy Policy.
Right of Access
The right to obtain a copy of the personal data pub444 holds about you and information about how it is being processed.
Right to Correction
The right to request correction of inaccurate or incomplete personal data held in your pub444 account, subject to identity verification.
Right to Erasure
The right to request deletion of your personal data where processing is no longer necessary, subject to pub444's legal retention obligations under PAGCOR and AML regulations.
Right to Object
The right to object to processing of your personal data based on legitimate interests or for direct marketing purposes, including withdrawal of marketing consent.
Right to Data Portability
The right to receive a copy of your personal data in a structured, commonly used, machine-readable format, for data provided to pub444 based on your consent or contract performance.
Right to Indemnification
The right to claim damages for any violation of your rights under the DPA where such violation is attributable to pub444's negligence or wilful misconduct.
Right to File a Complaint
The right to file a complaint with the National Privacy Commission of the Philippines if you believe pub444 has violated your data privacy rights under the DPA.
Response Timeline: pub444 will respond to data subject rights requests within thirty (30) calendar days of receipt of a valid request. For complex or high-volume requests, this period may be extended by a further thirty (30) days, with notice to the requesting player. Requests must be submitted in writing with sufficient information to verify your identity.
Children's Privacy
pub444 is strictly an adults-only platform. In compliance with PAGCOR regulations governing online gaming in the Philippines, registration and participation are restricted to individuals who are at least twenty-one (21) years of age.
pub444 does not knowingly collect or process personal data from individuals under 21 years of age. Age is confirmed at registration and verified through the KYC identity verification process. Where pub444 discovers that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be permanently closed.
If you have reason to believe that a minor has registered an account on pub444, please notify us immediately via the contact details in Section 15. pub444 takes underage access seriously and will act on such reports without delay.
Marketing Communications
Where you have provided consent during registration or subsequently opted in through your pub444 account settings, pub444 may send you marketing communications regarding:
- New games and game provider releases on the pub444 platform;
- Promotional bonuses, reload offers, and cashback campaigns;
- VIP tier updates, loyalty rewards, and special player events;
- Platform feature updates and announcements; and
- Sports betting promotions tied to PBA, NBA, UFC, boxing, and other markets available on pub444.
Marketing communications are sent by email and/or SMS to your registered email address and Philippine mobile number. pub444 does not send marketing communications to players who have not consented, or who have subsequently withdrawn consent.
Withdrawing consent: You may withdraw your marketing consent at any time by updating your notification preferences in your pub444 account settings, or by contacting pub444 customer support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and does not affect pub444's right to send service-related communications (such as transaction confirmations, security alerts, and account notifications) which are sent on the basis of contract performance, not consent.
Third-Party Links & Services
The pub444 platform integrates third-party game provider software and payment gateways that are operated by independent organisations. While these services are accessed through the pub444 interface, pub444 does not control the data practices of those third parties beyond the contractual obligations imposed through data processing agreements.
pub444 does not include links to third-party websites that are unrelated to pub444's services. Where game provider software includes links to those providers' own websites or support pages, those websites operate under their own privacy policies, which are independent of this Privacy Policy. pub444 takes no responsibility for the data practices of third-party game provider websites accessed outside of the pub444 platform environment.
Changes to This Privacy Policy
pub444 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in Philippine privacy law, PAGCOR regulatory updates, or changes to the pub444 platform and services. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.
Where changes to this Policy are material — particularly those affecting your rights as a data subject, or the way pub444 uses your personal data in ways that require fresh consent — pub444 will notify registered players by email to their registered address and by notice on the pub444 platform prior to the changes taking effect.
Your continued use of the pub444 platform after any revision of this Privacy Policy constitutes your acknowledgement of the updated Policy. It is your responsibility to review this Policy periodically. If you do not agree with the revised Policy, you may request account closure and withdrawal of any real-money balance as described in the Terms and Conditions.
Contact & Complaints
For questions, concerns, or requests regarding this Privacy Policy or the exercise of your data subject rights under the Data Privacy Act of 2012, please contact pub444's Data Protection Officer using the details below. pub444 is committed to addressing privacy concerns promptly and transparently.
pub444 Data Protection & Support
If you are not satisfied with pub444's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), which is the supervisory authority for the Data Privacy Act of 2012. The NPC's complaint procedures are published on the NPC's official website.
For general platform questions that are not related to data privacy — including account, payment, bonus, and game queries — please contact pub444 customer support at [email protected] or visit our FAQ page.